If you made two payments for the same invoice, the amount will be credited to your account automatically and will be applied to the next invoice generated by the system.

If you want to get a refund for your overpayment, please contact our billing department, and we will issue a refund for your available credit shortly.

We only charge Federal sales tax if you are located inside Canada. If you are located in Québec, then you will be charged Federal and Provincial tax.

If your payment subscription has been canceled, your service won’t be canceled. It will only be canceled if you request a cancelation from your billing control panel.

The billing system will send you an invoice by email when your service is due, and you will be able to set up a new PayPal subscription through the link provided in the invoice.

If you have any concerns, you should contact our billing department.

Contact our billing department, we will process that for you.

You can cancel your PayPal subscription from your transaction history.

*Note: PayPal Subscriptions can be canceled up until the day of the next scheduled payment.

To cancel an active PayPal Subscription, follow these steps:

1. Log in to your PayPal account.
2. Click the “history” tab.
3. Find your last transaction with us.
4. Select the transaction and click “cancel subscription”.

If you need help, you should contact PayPal support or our billing department.

Send a ticket to our billing department.

You can find your invoices in http://cloudrad.io under Account > Invoices

Select an invoice to see the payment link.

Please log into our control panel at http://cloudrad.io and go to “Account”

Not at this time. When discounts become available, they will be displayed on our website.

Simple answer: No

It’s usually done really fast, but it can take up to 24 hours in some case.

You will be charged when you sign up for your account for the current month. Your first invoice will be prorated until the end of the current month. After the 20th of each month, you will be charge the prorated amount plus the upcoming month. Thereafter, every invoice will be due on the 1st of each month. Invoices are generated seven days before their due date.

At this time, we only accept payment by PayPal.

PayPal accept American Express, Visa and MasterCard.

SHOUTcast and IceCast are both streaming server applications. Unless you’re doing anything really exotic, SHOUTcast and IceCast serve essentially the same purpose. Most people choose Shoutcast over Icecast, since an Icecast stream can’t get listed on shoutcast.com. With our cloudrad.io control panel, you can switch between both as you which inside your configuration tab.

The easiest way to fix that issue now it’s to migrate your radio to a different location. In most case it will fix your problem and it’s no so easy to do so. If you still experience the issue, please contact our support, we will look into it with you.

Please check on your dashboard, you will see your DJ Status. There is probably no source connected to your server. Simply use the information displayed on the dashboard to connect to your server.

You no longer need!

Simply use your email address to connect to your panel, and under the “tools” that, you can put the identifier that you want that will appear in your url. You can now change it anytime as you want!

There could be many reasons:

If a new location closer to you is available that was not available when you first activated your service with us;
If you experience disconnection or any other issue with your current location;
If your users experience buffering;
If you want to try for fun! Because now it’s so easy to migrate your station :)

No, all your radio information will remain the same. You have nothing to update our system take care of everything for you.

That feature is newly available in our cloudrad.io panel. Simply use our migration feature, it will disconnect all your listeners and it can cause a downtime of around 1 to 5 minutes. After that point, everything will go back to normal and your listeners will start to reconnect.

If your radio is large enough, you can request a dedicated IP by contacting our sales department. Note that this option is not needed for everyone. Most radio stations run on ports in the 8000 range. But if you receive complaints about some listeners being unable to connect from their work place, then it’s a good idea to request this option.

Port 80 is the standard port used to distribute web pages. Servers like Apache, Lighttpd, Nginx, etc. all serve their pages through port 80. In fact, when you type an address into your browser, you are automatically connected through port 80 by default. So, it’s much harder for a business firewall to put a block on port 80—since it’s used for simple Web browsing—than it is to block a less common port like 8000.

Well, most customers don’t see any difference. When you run on a shared IP, you get a static IP that will never change, and you will be assigned a port number in the 8000 to 10000 range. It fits the need of most radio stations.

Large radio stations may want to run their radio on port 80, since it’s easier for people behind really restrictive firewalls to listen to their radio station.

We do offer dedicated IPs for some radio stations that want to run on port 80. But since IPv4 is nearly depleted, we now offer dedicated IP for $10/month.

Please refer to our articles http://cloudbroadcaster.com/articles/encoders-dj/. The Nullsoft SHOUTcast DSP plug-in is the most basic and free encoder.